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Cassandra G. Dotson Life Coach & Consultant, LLC
Cassandra G. Dotson Life Coach & Consultant, LLC
Cassandra G. Dotson Life Coach & Consultant, LLC
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    LET ME HELP YOU THROUGH YOUR "SECOND ACT"

IN ORDER FOR YOUR BUSINESS TO BE SUCCESSFUL, YOU MUST FOLLOW CERTAIN PROTOCOLS. READ THE INFORMATION BELOW.

ARE YOU AN ENTREPRENEUR OR IN A CAREER & UNSURE OF YOUR NEXT STEPS?

  • IS YOUR BUSINESS IN A STAGNANT STATE? NEED NEW IDEAS TO TAKE YOU TO THE NEXT LEVEL?
  • DO YOU OWN A BUSINESS WITH YOUR SPOUSE & YOU ARE NOW GOING THROUGH SEPARATION?
  • DO YOU KNOW WHERE YOUR POSITION STANDS?
  • ARE YOU TRYING TO  NAVIGATE  & SET NEW BOUNDARIES WITHIN THE WORK SPACE WITH YOUR EX?
  • ARE YOU IN A PLACE OF DECIDING ON NEW CAREER & UNSURE WHAT OR HOW TO ACHIEVE?
  • ARE YOU TRYING TO CLIMB THE LADDER WITHIN THE COMPANY, BUT UNSURE HOW?

                                                                                           FROM THE GROUND UP

                                                                                BUILD YOUR COMPANY STRONG

 

There are many ways that businesses can enhance their processes. Consider the following tips to help your business improve its operational success:

 

1. UNDERSTAND YOUR OPERATION

Understanding a company's processes is often an important first step when trying to improve operational success. This can help leaders determine what processes are successful and which ones are facing challenges. In order to improve their understanding of their operations, they can consider encouraging feedback from all employees. This can give company leadership more insight into the daily operations of the business and ideas for improving them. It may also be helpful for them to conduct regular inspections and tours of their company's different departments and facilities to experience operations in person.

 

2. USE METRICS & MEASURE 

Monitoring metrics and measures can give a company's leadership the data they require to gauge the success of their processes. There are many types of metrics that they can use to measure their company's performance, and it may be helpful for leaders to determine a set of goals before choosing which metrics to track.

For example, if a company's goal is to improve the efficiency of its marketing team, it can consider tracking customer acquisition cost, conversion rate and customer lifetime value. These metrics can give leadership teams a better understanding of their costs and revenue and help them find more cost-effective advertising strategies.

 

3. INVEST IN TECHNOLOGIES

New technologies can be a powerful way to streamline and improve your daily operations. Consider investing in tools such as customer relationship management software, service management systems and automated customer service platforms. These tools can help you reduce staff workload, reduce your costs and can automatically track important metrics. Staying up to date with new technology can also ensure that you remain competitive in your market over time.

 

4. INCREASE EMPLOYEE RETENTION

To prevent high employee turnover which is an important challenge that many businesses face in their daily operations. Consider creating a company culture that prioritizes employee satisfaction. It might be helpful to encourage feedback from employees, improve compensation, change management styles or increase benefits. These steps may help your company retain valuable employees and increase your operational success.

 

5. INCREASE COMMUNICATION  

Communication is often a vital part of increasing operational success. It allows company staff and management to understand their tasks, assess challenges, identify successes and collaborate to find solutions. To improve communication, consider creating designated channels for employees to provide feedback. You can also ensure that leaders are taking time to explain company initiatives and goals to their staff in detail through meetings or company messaging software.

 

6. SET GOALS

Definitive goals can help give a company a framework for evaluating its operational successes. It may be helpful to hold regular leadership meetings to discuss plans and set objectives for the firm's future. After determining goals, ensure that managers and employees understand what they are and what role they have in reaching them. Business leaders can also make goals more achievable for their staff by breaking down your long-term plans into short project phases with near-term objectives. This can help motivate an organization's teams and provide standard measures of success.

 

7. CONTINUOUSLY IMPROVE

Continuous improvement is a concept that many businesses use to stay competitive and maximize their operational success. It often involves constant monitoring of business practices to look for inefficiencies and possible enhancements. Consider building a culture of continuous improvement by encouraging staff feedback and proposals. Even slight improvements in minor processes can help remove challenges to productivity and value creation.

 

8. IMPROVE TRAINING

A productive staff is often a powerful asset for companies that are trying to increase their operational success. One way to improve a staff's productivity is through extensive and regular training. Company leaders can consider creating automated training modules for their staff during the onboarding process, which may allow them to provide education while maintaining low costs. If a company is incorporating new technology into its processes, supervisors can ensure that all staff members receive instructions for implementing it. Leaders can also encourage their managers and team leads to provide regular training sessions to refresh their employee's skills.

 

9. COMMUNICATION WITH CUSTOMERS 

Although customers are not part of the operations process, communicating with them can provide valuable insights into a business' ability to deliver value. To increase customer interaction, companies can consider using automated surveys or adding customer feedback sections to web pages. If a business has physical storefronts, it can also conduct training with its employees and teach them to respond helpfully to customer inquiries and complaints. After listening to customer comments, business leaders can use them to identify potential improvements to their company's operations.

 

 

 

10. STREAMLINE PROCESSES 

Streamlining is the process of eliminating unnecessary elements of business operations. It can help lower costs and increase the productivity of a company. Consider auditing your processes to look for areas that could be more efficient or steps that you can eliminate. It may be helpful to combine parts of your operations that use similar materials or workflows. The company you work for may also be able to outsource some of its processes in order to reduce its in-house operations.

 

11. VISUALIZE FLOWS 

Operational flows refer to the complete set of steps required to turn an order into a product and deliver it to the customer. In some cases, operational flows may involve many separate processes, employees and departments. Creating visual representations of these flows can help company leaders understand how their operations function and may allow them to identify inefficiencies. You can also consider sharing workflows with every department, staff member and manager that contributes to them. This can help them identify their roles and how they affect the entire production process.

 

12. SUPPORT YOUR EMPLOYEES

An organization's employees may be the people most responsible for ensuring daily operational success. Supporting staff members can help them feel invested in a company and may decrease turnover and increase productivity. In order for a company to support its staff, it can consider providing opportunities for advancement and building a flexible work environment. If a remote or hybrid work model is possible, it may be helpful to offer that opportunity to employees. HR professionals and business leaders can also consider providing wellness programs, paid time off and mentoring to create a more rewarding work environment.

 

13. EMBRACE CHANGE

The way companies do business is changing rapidly, and the ability to adapt is often vital for companies that want to remain competitive. This may include technological changes, automation and different employee work expectations. While these changes may present challenges, they can also provide many opportunities to improve processes and create greater operational success. Supervisors can ensure that their companies have cultures of innovation by encouraging and rewarding new ideas. They can also consider monitoring significant changes in their industries and integrating them into their business models.

 

14. ASSIGN RESPONSIBILITY 

Accountability is often an important part of creating effective operational culture. It can help provide incentives for managers to excel and may allow easier identification of inefficiencies when they occur. The first step in creating a culture of accountability is often assembling a group of leaders who take responsibility for their actions and lead by example. Company leaders can also promote accountability by assigning definite roles for their employees and managers. After assigning roles, it's often important for them to communicate expectations clearly to their staff.

 

15. Distribute information

Accurate information can help employees and managers better understand their responsibilities and role within the company. If a business is collecting data from metrics or customer feedback, it may be beneficial for supervisors to create a system that makes this information available to all employees through meetings or messaging apps. They can also consider sharing their company's strategic goals or growth strategies. Making this information available can help employees contribute more effectively to the company's future and may also allow them to generate ideas for reaching goals.

 

16. USE OF AUTOMATION

Automation is an increasingly important part of business operations, and it may provide many benefits to companies. It can allow them to consolidate repeatable labor, save on labor costs and reduce their employees' workloads. Business leaders can consider incorporating it in data collection processes, customer service, manufacturing, marketing and onboarding. For example, a business could consider using an automated help desk to answer common customer questions and decrease work for its service staff. It could also consider using e-commerce platforms that automatically collect vital metrics like average order value, average customer lifetime or cart completion rate.

 

17. STANDARDIZE 

Creating standardized processes and expectations may help companies streamline their operations, increase productivity and provide the ability to scale their operations. Implementing standards can also allow supervisors to measure the success of their staff and can help reduce confusion over tasks and responsibilities. The first step in standardization is often determining the most efficient ways to complete tasks while retaining value for the customer. Once company leadership determines how to do so, they can create a consistent training program and a set of best practices to implement throughout the business.

 

18. COORDINATE DEPARTMENTS 

When attempting to improve operations across an entire business, it's often for leaders to coordinate their departments towards a common goal. They can ensure that they clearly define company objectives and that they communicate them to department managers. In some situations, one project may take priority over others and it can be beneficial to inform staff members of their role in supporting it. Creating better coordination between departments can often help businesses avoid competition for resources and help them reach their goals more effectively.

 

19. ADOPT A METHODOLOGY

There are many advanced management methodologies that companies can implement to improve their operational processes.

 

 

 

These are some of the most common methodologies that business leaders can consider integrating into their operations:

 

  • Lean: Lean is a management method that emphasizes removing inefficiencies, providing more value and using fewer resources. Lean also emphasizes a philosophy of constant experimentation to drive improvement.

 

  • Six sigma: Six sigma is a style of management that emphasizes eliminating mistakes in the value creation process. Six sigma companies use data to improve their operations, reduce costs and increase revenue.

 

  • Kaizen: Kaizen is a common management philosophy that originates in Japan. Like other management methodologies, it emphasizes a process of continual improvement after identifying a business' needs and challenges.

 

  • 5S: 5S is a Japanese management style that focuses on manufacturing. Its name refers to its five elements, "sort," "set in order," "shine," "standardize" and "sustain" that describe how to optimize a workspace.

 

 

 

 

 

 

                                               WHY IS IT IMPORTANT TO HAVE A BUSINESS OPERATIONS STRATEGY

 

Operations strategy helps the management determine specific areas in the organization that need the most resources and how best to deliver those resources. Further, it also helps leaders identify departments that aren't using resources effectively—they can then come up with measures to improve those departments.

 

                                              WHY IS CHAIN OF COMMAND IMPORTANT TO A SUCCESSFUL BUSINESS?

 

A Corporate chain of command is hierarchy that outlines who reports to whom, as well as the roles each person has within the organization & who to go to with questions & concerns.



                                               WHAT IS THE MOST IMPORTANT PART OF OPERATIONS?

 

Waste Reduction - Waste reduction is one of the most important components of operations management. Various techniques can be used to identify and eliminate waste within manufacturing operations, such as lean manufacturing strategies and JIT scheduling to manage inventory costs. 



                                                WHAT MAKES A BAD STRATEGY PLAN

 

There are four major hallmarks of bad strategy:

1) fluff, aka "a form of gibberish masquerading as strategic concepts or arguments"

2) a failure to face the challenge

3) mistaking goals for strategy

4) bad strategic objectives. Chain-link systems, performance is limited by its weakest chain link.

 



                                                  WHAT ARE THE TYPES OF OPERATIONAL FAILURE? 

 

  • Facilities failure: All facilities (machines, equipment, buildings, fittings) are liable to breakdown.
  • Supplier failure: A supplier failed to Deliver, Deliver on time, 
  • Deliver quality goods and services, can lead to failure within an operation.

 

                                                 BEST PRACTICE MANAGEMENT TIPS FOR OPERATIONAL TEAM LEADERS

 

 

  • Introducing one of the ultimate team management tools
  • Organize the work and capacity of every team member
  • Plan resources and workloads across projects
  • Track all changes and updates
  • Share live project reports with stakeholders
  • Improve teams with the best leadership.

 

 

 

No matter how bold or ambitious your plans are to grow your business, the key to your business's success.

THREE CRITICAL, INTERDEPENDENT COMPONENTS:

  • operational excellence
  • customer relations/communications 
  • financial management.

 

 

THE 4 VS OF OPERATION MANAGEMENT 

 

  • Volume
  • Variety
  • Variation
  • Visibility

                       I WILL HELP YOU START AND FINISH YOUR JOURNEY THE RIGHT WAY!

                                            LET ME LEAD YOU DOWN THE ROAD TO SUCCESS

 

                I help clients map out strategic new ways to reset their mindset to new thoughts & beliefs  through self - reflection & self- examination.

 

 

  I Consult Men & Women 45-65 years with your career, business & new beginnings

                                   

  I teach Business Strategy and Mindset Resilience  

Live Everyday with Ambition & Intention!

 

 

                                               

                                            Email:cassandragaycoachsultant@gmail.com

                                            Text for an appointment @ 612 475-9601

                                            Website: https://www.info@cassandradotson.com

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© 2023 Cassandra G. Dotson  Coach & Consultant, LLC